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Personalised Chocolate with a difference! sales@groovychocolate.com.au |
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Privacy Policy |
Customer AccountWhen you order an item from us, we collect your name, address, contact number and email address. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. Credit/Debit Card TransactionsGroovyChocolate does not process, handle or store any information in relation to the online credit card transaction information or processing required to complete any order with GroovyChocolate. This process is carried out entirely by Paypal using their Secure Processing Systems. Sharing your information with other companiesWe have a firm commitment to protecting your privacy and security as our customer. We do not sell, trade or share individual customer contact information with third parties. If in the future we review our policy, we would inform you via e-mail of an impending change and offer you the opportunity to extend your right to opt in. Purchase HistoryA record is kept of your purchases. Your previous orders may be used to present you with the most relevant products and gift ideas and to provide you with a better overall user experience. Your individual order information will not be provided to third parties for any purpose. Purchase history information may be disclosed to third parties in aggregate (in other words on a group basis), however, this information will not be traceable to any particular customer. You have the right through Data Protection legislation to request, for a small fee, any data we hold on you. Please contact if you wish to enquire about the data we hold. What information do we compile?In addition to the details provided by you when using the site, information is automatically retrieved, for example on browsing patterns through the site. This is used only in aggregate form; no individual will be identified. The aggregate data allows GroovyChocolate Pty Ltd to analyse the site traffic and thus improve the service offered. Information StorageInformation is stored centrally on a secure database. Direct access to this database is restricted to authorised GroovyChocolate staff and their appointed agents. GroovyChocolate Pty Ltd has taken every reasonable step to ensure that your information is held securely at all times and that access to it is closely monitored. Will my customer contact information be disclosed to third parties?GroovyChocolate reserves the right to co-operate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. We will have no legal liability for such disclosures. Are my personal pictures and messages private when I purchase gifts?All GroovyChocolate cards will be checked for quality control purposes and will be screened for defamatory, racist, offensive, abusive, indecent or obscene pictures or messages and for those that may be menacing or in breach of confidence, copyright or any other legal rights. After this quality control process the product will be packaged in such a way that neither the picture nor message can be seen during transit. Once your chocolates have been printed, the original photo files are deleted from our computers shortly afterwards. We occasionally like to feature photos of finished customers' chocolates on our website, permission to do so is assumed granted unless we are told otherwise. Personal information will never be displayed. What are cookies and how do we use them?A cookie is a small file that can be stored on your computer's hard drive. GroovyChocolate uses cookies to provide features such as auto-login and to determine when customers have previously registered on our site. Our cookies do not contain any personal information, so only GroovyChocolate will be able to use the cookies to determine your identity. What is an IP address and how does GroovyChocolate use them?An IP address is a number that is assigned to your computer when you are browsing on the Internet. The servers that hold our web site automatically identify your computer by its IP address. We do log IP addresses, but the addresses are not linked to individual customer accounts nor are they used in any other way to personally identify our customers. Does GroovyChocolate ensure the privacy practices of other sites to which it provides links?While we carefully select the websites to which we link, we are not responsible for the privacy practices or the content of these websites. How will I know when GroovyChocolate changes its privacy policy?Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. We reserve the right to change and update the privacy policy and these changes will be posted on this page. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made. How can I contact GroovyChocolate?If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly either by email at sales@groovychocolate.com.au or by writing to Customer Support at: GroovyChocolate Pty Ltd |