www.GroovyChocolate.com.au

Personalised Chocolate with a difference!

sales@groovychocolate.com.au

Terms & Conditions

GroovyChocolate's Gift Service

It is the GroovyChocolate mission to deliver the best possible customer service at all times, we therefore adhere to and if possible exceed all of the current and proposed legislation and trade body guidelines. The conditions below do not affect your statutory rights according to Australian law. These include all of the current guidelines regarding the information that we hold on you, and we have a published Privacy Statement, which you can read if you click here.

Terms and Conditions

Definitions

GroovyChocolate's Gift Service is operated by GroovyChocolate Pty Ltd (ABN 34 116 004 856), PO Box 4380, Hoppers Crossing, Victoria 3029.

Telephone: 0437-GROOVY (476689) - Office Hours Only
Fax: (03) 83 682 682

If you need to contact us please email sales@groovychocolate.com.au

Ordering

No order is binding upon GroovyChocolate until accepted by us.

GroovyChocolate will make all reasonable efforts to supply the goods ordered by the customer (whether to the customer directly or to the recipient requested by the customer) within the delivery time indicated at the time of order.

The customer is responsible for ensuring that any goods ordered are suitable for the customer's purposes and meet the customer's requirements. As the goods are tailored to the specific requirements of the customer, no cancellation or changes may be requested or refunds can be made once the order has been placed

Products

Product and packaging are subject to change or substitution without prior notice.

Payment

All orders are positively credit card sanctioned prior to dispatch. Please ensure that the details you enter are correct. We can accept no responsibility if any order is held up as a result of incorrect payment details being given.

The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in Australian dollars that you will pay. If you are ordering from outside the Australia the appropriate exchange rate will apply.

All prices quoted include GST at 10%. If you are eligible to reclaim this sales tax we can supply you with a GST tax receipt on request.

Australia Mail Orders

All Australian mail orders are dispatched using the Australia Post service selected by you in the Mail Order page. First Class postage should normally achieve delivery the following business day within the Melbourne Metropolitan area. Delivery will be made to the address as you enter it and we cannot accept any responsibility for late or failed delivery if the quoted address is incorrect. We advise that if you are not sure of the address or postcode of the intended recipient you should check it using the Australia Post postcode search service (opens in new window)

International Orders

If your order is being dispatched to an International address, it is possible that the local customs may impose additional import duties and customs charges. These are levied at the port of ingress on a consignment by consignment basis, and we cannot predict if they will be charged and we cannot influence if and how these may be levied. We use standard AusPost First Class Airmail for all International deliveries

Australia and International Orders - Returns

We regret that if your order is returned to us by the postal services of either Australia or an international country because they were unable to deliver for any of the following reasons, then we will not be able to issue a refund, although we will be happy to resend the item once we have received confirmation of the recipient name and address. There will be an additional charge for re-posting and packing prior to re-dispatch.

1. Package not called for
2. Addressee unknown
3. Addressee gone away
4. Address incomplete
5. Address incorrect (including postcode)
6. Item refused
7. No answer

We will make every effort to contact our customer by email to obtain confirmation of the appropriate details, but in the event that we cannot contact the customer or the customer refuses to provide confirmation of recipient details or refuses to provide payment for re-postage charges, after a period of three months from order creation date the order will be judged to have been completed in full and the returned bars destroyed (or eaten!)

GroovyChocolate Images and Text

It is important that the customer obtains the permission of the owner of the copyright (and any other intellectual property rights anywhere in the world) for any wording or images before submitting them to GroovyChocolate. By submitting wording or images the customer is permitting GroovyChocolate to use them in connection with the customer's order.

GroovyChocolate reserves the right to refuse to use any wording or images supplied by a customer where, in GroovyChocolate's opinion, to do so would be illegal, immoral, in poor taste or would infringe the intellectual property rights of any person in any part of the world.

Where GroovyChocolate does use any wording or images provided by the customer then this shall be at the customer's risk. GroovyChocolate shall not be responsible for any loss, claim, cost or damage incurred by the customer (or any recipient of the goods) as a result of the inclusion of any wording or image on the goods at the request of the customer. In addition, the customer will indemnify GroovyChocolate against all and any loss, claim, cost or damage incurred by GroovyChocolate as a result of any wording or image on the goods at the request of the customer.

Colour Variations and Print Quality

Customers should be aware that GroovyChocolate are unable to guarantee exact colour matching of any image submitted to them. The printing process is carried out using ink-jet print technology and food grade inks and accurate reproduction is limited to what can be achieved using this process.

GroovyChocolate will output images and text at 360 dpi regardless of the resolution of any image submitted by the customer. Customers should be particularly aware that most images obtainable from the internet are of low resolution and whilst these images may appear to be of high quality when viewed on a computer screen, these images are often not suited to reproduction at larger scale and in higher resolution.

Quality

We take great care to ensure that your GroovyChocolate gift is dispatched in perfect condition. However if you are in any way unhappy with the gift on arrival you can:

1. Contact us by email at sales@groovychocolate.com.au and give us details of the recipient's name and address.

2. Return the package to us in its original packaging to GroovyChocolate Pty Ltd, PO Box 4380, Hoppers Crossing DC, VIC 3029, with an explanation of your concern.

3. Contact us by phone on 0437-GROOVY (476689) or fax on (03) 83 682 682

Copyright

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright GroovyChocolate Limited and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with GroovyChocolate or using this Web site as a shopping resource. Any other use of materials on this website - including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of GroovyChocolate Limited is strictly prohibited.

Trademarks and Patents

GroovyChocolate is a Registered Trademark and the process by which GroovyChocolate cards are manufactured is covered by UK Patent Application No. 0013574.9 filed on 6 June 2000.

Governing Law

These Terms and Conditions and any legal relationship between the Customer and/or the recipient of the goods and GroovyChocolate shall be governed by the law of Australia and submitted to the exclusive jurisdiction of the Australian Courts, but without prejudice to the right of GroovyChocolate to seek recovery of any sums due to it before any court of competent jurisdiction