How can I pay for my
GroovyChocolates?
Are my credit card details safe with you?
Do you charge GST?
What is the cost of delivery?
How long does it take to deliver my gift?
How big will my chocolate bar be?
What happens if I have a complaint?
Do GroovyChocolate gifts
contain nuts?
How can I pay for my GroovyChocolates?
Due to the personalised nature of our chocolates,
payment in advance of production is required. Our
preferred method of payment is by bank transfer,
alternatively, we are happy to accept cheques
(production only commences after payment clears) or
postal orders. Visa and Mastercard payments are also
available, subject to a maximum of $2000 and an admin
charge of 2% of the total. For
selected repeat corporate customers, we can proceed with
re-orders with payments due strictly within 7 days.
All website orders are paid
for online by Paypal or Visa & Mastercard via Paypal's secure server
Are my
credit card details safe with you?
GroovyChocolate at no time holds your credit card
details. When you start the payment process you are
automatically transferred to Paypal's secure card
transaction system. This system uses full 128-bit SSL+
encryption which encodes your credit card details prior
to transmission. You should be able to see a little
padlock sign at the very bottom of your computer screen
(or at the top in IE7) at this stage which confirms that you are operating
within a secure environment. Don't worry, you do not have
to do anything for this to happen. At the end of the
process you are transferred back to our site.
Payments
handled this way are designed to be more secure than
credit card transactions made over the phone or even in
many restaurants.
If you have
any queries about security on our site please
click on this link to find out more about Paypal and
why their transaction system is safe.
Paypal employs the highest standards of security and is
authenticated by Verisign.
Do you
charge GST?
GST at the rate of 10% is included in all prices. If you
are eligible to reclaim this tax we can supply you with
a GST receipt on request.
What is the cost of delivery?
For individual orders, see our
Postage page for
details. Collections from our shops have no delivery
charges. For corporate/group orders, please email us
with your requirements and we will calculate a price for
you. Price will depend on quantity of chocolates and
delivery location.
How long does it take to deliver my
gift?
We send all individual gifts by AusPost, using the
service selected by you in our
Postage page, or in the case of Corporate
clients, the delivery method as discussed. The delivery time varies depending
on location, and some
geographical restrictions may apply.
The times
quotes by AusPost for standard first class service are
as follows
|
Delivery description |
Delivery by |
|
Delivery within
the same city or town |
next working day |
|
Between cities
and large towns in the same
state |
1 - 3 working
days |
|
Between other
locations within the same state |
1 - 3 working
days |
|
Between adjoining
east coast capitals (including
Adelaide) |
two working days |
|
Between other
capital cities |
3-5 working days |
|
To other
interstate locations |
4-6 working days |
These
timetables are guidelines only and based
on reasonable expectations and
experience. For more detailed
information, please confirm with your
local Post Office. |
|
Please also
note that we cannot deliver on Weekends or public
holidays
How
big will my chocolate bar be?
Our large bars of delicious chocolate measure approx 194x125mm and weigh around 200g. Our small bars are
around 50g and
are approx 92x60mm. Click
here to see full size examples
What happens if I have a complaint?
We take great care to ensure that none of our customers
have any cause for complaint. We have taken great care
in the design of our product and packaging to ensure
that it arrives in perfect condition. If however our
products or service does not live up to your
expectations please do not hesitate to send an email to
sales@groovychocolate.com.au
or simply return the goods to us by post with a covering
letter:
GroovyChocolate Pty Ltd
PO Box 4380
Hoppers Crossing
VIC 3029
Telephone: 0437-GROOVY (476 689) - Office Hours Only
Fax: (03) 83 682 682
We
endeavor to ensure that any customer comments or
complaints are dealt with in a professional, fair,
confidential and effective manner. We guarantee to
respond to ALL complaints within 3 working days and to
keep you informed of the progress of any investigations
necessary for the satisfactory resolution of your
enquiry.
Complaints
and customer comments are valuable to us and are
actively encouraged. It is often only in this way that
we are able to improve our current service standards for
the benefit of all. Please note that we cannot entertain
any claims for melted products in transit.
Do
GroovyChocolate gifts contain nuts?
No, but we cannot guarantee that our chocolate does not contain
traces of nuts. The factory where GroovyChocolate is
made uses nuts in some of its other products. Despite
using the latest techniques there is always a chance
that some cross-contamination might occur.
|
