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GroovyChocolate Australian Made Personalised Chocolates For All Occasions |
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Information, FAQ's, T&C's & Privacy Policy |
| Information & FAQ's |
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How can I pay for my chocolates? Due to the personalised nature of our chocolates, payment in advance of production is required. Our preferred method of payment is by bank transfer, alternatively, we are happy to accept cheques (production only commences after payment clears) or postal orders. Visa and Mastercard payments are also available, subject to a maximum of $2000 and an admin charge of 3% of the total. For selected repeat corporate customers, we can proceed with re-orders with payments due strictly within 7 days. All website orders are paid for online by Paypal or Visa & Mastercard via Paypal's secure server Are my credit card details safe with you? GroovyChocolate at no time holds your credit card details. When you start the payment process you are automatically transferred to Paypal's secure card transaction system. This system uses full 128-bit SSL+ encryption which encodes your credit card details prior to transmission. You should be able to see a little padlock sign at the very bottom of your computer screen (or at the top in IE7+) at this stage which confirms that you are operating within a secure environment. Don't worry, you do not have to do anything for this to happen. At the end of the process you are transferred back to our site. Payments handled this way are designed to be more secure than credit card transactions made over the phone or even in many restaurants. If you have any queries about security on our site please click on this link to find out more about Paypal and why their transaction system is safe. Paypal employs the highest standards of security and is authenticated by Verisign. Do you charge GST? Yes - Prices listed on our website clearly state that they do not include GST, it will be added in at the rate of 10% on all invoices. In the 'Individual Orders' area of our website, prices include GST and generally no invoices are issued for these although we can do so request What is the cost of delivery? For individual orders, see resepective webpage or our Postage page for details. Collections from our shop has no delivery charge. For corporate/group orders, please email us with your requirements and we will calculate a price for you. Price will depend on quantity of chocolates, delivery location, and type of packaging required due to weather conditions How long does it take to deliver my gift? We send all individual gifts by AusPost, using the service selected by you in our Postage page, or in the case of Corporate clients, the delivery method as discussed, normally TNT or Australia Post. The delivery time varies depending on location, and some geographical restrictions may apply. The times quotes by AusPost for standard first class service are as follows Please also note that we cannot deliver on Weekends or public holidays Do
you deliver internationally?
We do hope that none of our customers have any cause for complaint - we have taken great care in the design of our products and packaging to ensure that it arrives in perfect condition, but we acknowledge that on rare occasions things may not go to plan. If our products or service do not live up to your expectations please do not hesitate to send an email to sales@groovychocolate.com.au or return the goods to us by post with a covering letter to: GroovyChocolate Pty Ltd PO Box 4380 Hoppers Crossing VIC 3029 Telephone: 0437-GROOVY (476 689) - Office Hours Only Fax: (03) 83 682 682 We endeavor to ensure that any customer comments or complaints are dealt with in a professional, fair, confidential and effective manner. We guarantee to respond to ALL complaints within 3 working days and to keep you informed of the progress of any investigations necessary for the satisfactory resolution of your enquiry. Complaints and customer comments are valuable to us and are actively encouraged. It is often only in this way that we are able to improve our current service standards for the benefit of all. Please note that we cannot entertain any claims for melted products in transit. To date we have never had a single problem with melting using our recommended transport methods, which include insulated packaging boxes and temperature controlled couriers. Customers are free to make their own transport arrangements or opt for cheaper methods for freighting goods, but at their own risk Do GroovyChocolate products contain nuts? Unless clearly indicated (eg Macadamia shortbread, Hazelnut Pillowcase chocs) the answer is 'No', but we cannot guarantee that our products do not contain traces of nuts. The factories where our products are made may use nuts in some of their other products, and despite using the latest techniques there is always a chance that some cross-contamination might occur |
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Terms & Conditions |
GroovyChocolate's Gift Service
It is the GroovyChocolate mission to deliver
the best possible customer service at all times, we therefore
adhere to and if possible exceed all of the current and proposed
legislation and trade body guidelines. The conditions below do
not affect your statutory rights according to Australian law.
These include all of the current guidelines regarding the
information that we hold on you, and we have a published Privacy
Statement, which you can read if you click
here.
Definitions
GroovyChocolate's Gift Service is operated by
GroovyChocolate Pty Ltd (ABN 34 116 004 856), PO Box 4380,
Hoppers Crossing, Victoria 3029.
Telephone: 0437-GROOVY (476689) - Office Hours
Only
Fax: (03) 83 682 682
If you need to contact us please email
sales@groovychocolate.com.au
Ordering
No order is binding upon GroovyChocolate until
accepted by us.
GroovyChocolate will make all reasonable
efforts to supply the goods ordered by the customer (whether to
the customer directly or to the recipient requested by the
customer) within the delivery time indicated at the time of
order.
The customer is responsible for ensuring that
any goods ordered are suitable for the customer's purposes and
meet the customer's requirements. As the goods are tailored to
the specific requirements of the customer, no cancellation or
changes may be requested or refunds can be made once the order
has been placed
Products
Product and packaging are subject to change or
substitution without prior notice
Payment
All orders are positively credit card
sanctioned prior to dispatch. Please ensure that the details you
enter are correct. We can accept no responsibility if any order
is held up as a result of incorrect payment details being given.
The total value of your order will be
displayed on the order confirmation screen or clearly marked on
your invoice. The displayed price
is the amount in Australian dollars that you will pay
Australia Mail Orders
All Australian mail orders are dispatched using
the Australia Post service selected by you in the Postage
page. First Class postage should
normally achieve delivery the following business day within the
Melbourne Metropolitan area. Delivery will be made to the address as you
enter it and we cannot accept any responsibility for late or
failed delivery if the quoted address is incorrect. We advise
that if you are not sure of the address or postcode of the
intended recipient you should check it using the
Australia Post
postcode search service (opens in new
window)
International Orders
If your order is being
dispatched to an International address, it is possible that the
local customs may impose additional import duties and customs
charges. These are levied at the port of ingress on a
consignment by consignment basis, and we cannot predict if they
will be charged and we cannot influence if and how these may be
levied. We use standard AusPost First Class Airmail for all
International deliveries
Australia and International Orders - Returns
We regret that if your order is returned to us
by the postal services of either Australia or an international
country because they were unable to deliver for any of the
following reasons, then we will not be able to issue a refund,
although we will be happy to resend the item once we have
received confirmation of the recipient name and address. There
will be an additional charge for re-posting and packing prior to
re-dispatch.
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| Privacy Policy |
| Customer Account When you order an item from us, we collect your name, address, contact number and email address. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. Credit/Debit Card Transactions GroovyChocolate does not process, handle or store any information in relation to the online credit card transaction information or processing required to complete any order with GroovyChocolate. This process is carried out entirely by Paypal using their Secure Processing Systems. Sharing your information with other companies We have a firm commitment to protecting your privacy and security as our customer. We do not sell, trade or share individual customer contact information with third parties. If in the future we review our policy, we would inform you via e-mail of an impending change and offer you the opportunity to extend your right to opt in. Purchase History A record is kept of your purchases. Your previous orders may be used to present you with the most relevant products and gift ideas and to provide you with a better overall user experience. Your individual order information will not be provided to third parties for any purpose. Purchase history information may be disclosed to third parties in aggregate (in other words on a group basis), however, this information will not be traceable to any particular customer. You have the right through Data Protection legislation to request, for a small fee, any data we hold on you. Please contact if you wish to enquire about the data we hold. What information do we compile? In addition to the details provided by you when using the site, information is automatically retrieved, for example on browsing patterns through the site. This is used only in aggregate form; no individual will be identified. The aggregate data allows GroovyChocolate Pty Ltd to analyse the site traffic and thus improve the service offered. Information Storage Information is stored centrally on a secure database. Direct access to this database is restricted to authorised GroovyChocolate staff and their appointed agents. GroovyChocolate Pty Ltd has taken every reasonable step to ensure that your information is held securely at all times and that access to it is closely monitored. Will my customer contact information be disclosed to third parties? GroovyChocolate reserves the right to co-operate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. We will have no legal liability for such disclosures. Are my personal pictures and messages private when I purchase gifts? All GroovyChocolate printed chocolates will be checked for quality control purposes and will be screened for defamatory, racist, offensive, abusive, indecent or obscene pictures or messages and for those that may be menacing or in breach of confidence, copyright or any other legal rights. After this quality control process the product will be packaged in such a way that neither the picture nor message can be seen during transit. Once your chocolates have been printed, the original photo files are deleted from our computers shortly afterwards. We occasionally like to feature photos of finished customers' chocolates on our website, permission to do so is assumed granted unless we are told otherwise. Personal information is never displayed or shared with third parties What are cookies and how do we use them? A cookie is a small file that can be stored on your computer's hard drive. GroovyChocolate uses cookies to provide features such as auto-login and to determine when customers have previously registered on our site. Our cookies do not contain any personal information, so only GroovyChocolate will be able to use the cookies to determine your identity. What is an IP address and how does GroovyChocolate use them? An IP address is a number that is assigned to your computer when you are browsing on the Internet. The servers that hold our web site automatically identify your computer by its IP address. We do log IP addresses, but the addresses are not linked to individual customer accounts nor are they used in any other way to personally identify our customers. Does GroovyChocolate ensure the privacy practices of other sites to which it provides links? While we carefully select the websites to which we link, we are not responsible for the privacy practices or the content of these websites. How will I know when GroovyChocolate changes its privacy policy? Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. We reserve the right to change and update the privacy policy and these changes will be posted on this page. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made. How can I contact GroovyChocolate? If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly either by email at sales@groovychocolate.com.au or by writing to Customer Support at: GroovyChocolate Pty Ltd, PO Box 4380, Hoppers Crossing, VIC 3029 |
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GroovyChocolate Pty Ltd, PO Box 4380, Hoppers Crossing, VIC 3029. Tel - 0437-GROOVY Fax - (03) 83 682 682 Email - sales@groovychocolate.com.au |